Questions / FAQ

UK Royal Mail Tracked 48 – Flat charge £3.50, or Free on orders over £40
Order by 3pm Monday - Friday (excluding public holidays) for same day dispatch. Delivery after dispatch is 2-3 working days.

UK Royal Mail Tracked 24 – Flat charge £4.70, or £1.70 on orders over £40
Order by 3pm Monday - Friday (excluding public holidays) for same day dispatch. Delivery after dispatch is 1-2 working days.

Royal Mail Tracked 24 is only available for Mainland UK. This isn't currently available for Northern Ireland, Guernsey, Isle of Man, Jersey, or certain Scottish & Non-Mainland UK Postcodes (AB, DD, DG, EH, FK, HS, IV, KA, KW, KY, PA, PH, TD, TR & ZE)

UK Special Delivery Royal Mail by 1pm next working day – from £9.80
Order by 3pm Monday - Friday (excluding public holidays) for same day dispatch. No delivery at weekends or bank holidays, orders dispatched on Friday will be delivered on Monday. A signature is required. The exact price is based upon the weight of items in the basket.

Special Delivery by 1pm is only available for Mainland UK. This isn't currently available for Northern Ireland, Guernsey, Isle of Man, Jersey, or certain Scottish & Non-Mainland UK Postcodes (AB, DD, DG, EH, FK, HS, IV, KA, KW, KY, PA, PH, TD, TR & ZE)

INTERNATIONAL DELIVERY
We offer various delivery options depending on your location. All services are fully tracked. Add your items to your basket and proceed to checkout to view the available shipping options, prices and estimated delivery times.

Important for EU customers: From 1 July 2026, orders delivered to EU countries may be subject to additional customs charges before delivery. These charges are set by your local customs authorities and are not included in our shipping prices. Please see our FAQ for further information.

• Royal Mail to Europe 3-6 working days after dispatch - from £4.20 (2 kg max.)
• DHL to Europe from 1-2 days after dispatch - from £19.96
• Royal Mail to Outside Europe 6-10 working days after dispatch - from £6.48 (2 kg max.)
• DHL to Outside Europe from 1-2 days after dispatch - from £25.00.

Order by 3pm for Royal Mail and 12 midday (Monday – Friday) for DHL, for dispatch on that day (Excludes public holidays). Exact price and transit time based on combination of destination and weight of parcel.

An item isn’t right for you or no longer needed? No problem! So long as the product is still in mint condition, you are welcome to return this to us within 60 days of purchase. (Please see the FAQ below if you receive an item that is damaged or faulty upon arrival as we have a slightly different procedure.) If you wish to exchange for another product, that's absolutely fine too, just let us know in your parcel the details of the item you wish to exchange for.

Reasons For Returning
1. The product wasn't as you hoped / expected.
2. The product was bought as a gift for someone and they didn't like it.
3. You don't need that product any more.

Return Instructions
Should an item not be as you imagined, please return to us in the same condition that you received it, well packaged for the journey for a refund or alternative. When returning unwanted goods, please note that we do not normally refund postage costs. Please print, and fill out this Return Form and include this in your parcel.

Our Return Address - Please include your name and order number in your return parcel
FAO Returns, Holisticshop.co.uk, Unit 3, Chestnut Drive, Wymondham Business Park, Wymondham, Norfolk, NR18 9SB 

Once your items have been refunded / exchanged, we will email you to let you know.

Items That Cannot be Returned
Items with a seal that have been opened, such as Oracle, Tarot Cards, Aromatherapy & Incense.
In the interest of hygiene and for your protection, we cannot accept returns of earrings or beauty products unless the items are of unsatisfactory quality, damaged, or unfit for purpose. If you require advice on returning items, please contact us.

Should any items be missing from your parcel when it arrives, faulty or damaged please notify us as soon as possible on admin@holisticshop.co.uk or call us on 01953 857260 and we will get onto it straight away.

We always endeavour to put things right as quickly as possible in the way that you prefer. That is why we find it best to contact us first rather than returning the goods straight to us. This does not affect your statutory rights as a consumer.

If you are asked to return your item, please make sure it is well packaged for the journey and sent 2nd Class Royal Mail. We will refund the cost of return postage by 2nd Class Royal Mail.

Of course! Just call us on 01953 857260 UK (local UK rate) or +44 1953 857260 from outside the UK.

Our lines are open between 8:00am - 6:00pm Monday to Friday (excluding bank holidays).

To place an order over the phone you will need:

1. Your credit or debit card in your hand. 
2. Know what products you are ordering. (We can give you advice during the phone call if you are not sure what exactly you need)
3. Billing and delivery addresses.

If your delivery address is outside the UK, you may be required to pay import duties, taxes and/or customs clearance or handling fees before your order can be delivered. These charges are determined by your country's customs authorities and are not collected by Holistic Shop.

From 1 July 2026, the European Union introduced new customs rules which mean that most orders entering the EU may now be subject to customs charges, regardless of order value. If you are ordering from an EU country, you may therefore be asked to pay additional charges before your parcel is delivered.

As customs charges vary between countries, we are unable to predict or calculate these costs in advance. If you are unsure whether charges will apply, we recommend contacting your local customs office before placing your order.

Charges may include:

1. Customs Clearance / Handling Fees
These are administration or processing fees charged by the postal service or courier in your country for handling customs clearance.

2. Import VAT / Local Taxes
Import VAT or other local taxes may be payable when your parcel enters your country. The amount charged depends on your country's regulations.

3. Customs Duty
Customs duty is determined by your country's customs authority based on the goods being imported and the applicable tariff or commodity codes. The amount payable varies depending on your country's rules.

Can you tell me what I will have to pay before you send my order?

Unfortunately, no. We are unable to calculate or advise what customs charges, taxes or handling fees you may be required to pay, as these are determined by your local customs authority and vary from country to country. Any charges are collected by your country's customs or delivery provider and are not set by, or paid to, Holistic Shop.

We take our ethical and environmental responsibilities seriously. We seek information and assurances from our suppliers that they treat their employees with respect and do not employ child labour. Many of our suppliers have an active involvement in their local communities, often contributing time or money.

Because we always try to deal directly with the manufacturers of our products, this means we can ensure that their products are ethically sourced. Particularly with our Native American Herbs and Plants it is important to us that these are sustainable harvested, the same goes for our abalone shells.

We are always developing ways to become more environmentally aware, this is an ever evolving process but something we are always conscious of. Many of our candles are made from natural plant wax or soya and are sourced environmentally (we never use petroleum), our beauty products are paraben and sodium lauryl sulphate free and we ensure that they use the most natural ingredients available or are organic if possible.

All our crystals and crystal products displayed on our website are genuine unless otherwise stated. For instance, some stones such as Goldstone are actually man made and certain types of crystal jewellery can be made from re-constituted stones (such as Turquoise). If this is ever the case, each product will be clearly labelled as such.

We try to provide as much information as we can about each crystal but please feel free to contact us if you have any queries

We operate from a market town in Norfolk called Wymondham. We have office space and warehouse but we don't have a shop as such, and don't promote ourselves in this way.

Due to health and safety we unfortunately cannot allow customers into our warehouse, but if you would like to collect your order from us that's absolutely fine. Please let us know by ringing in or leaving a note in your extra instructions upon placing your order that you would like to collect your parcel, plus the approximate time/date you will be arriving so we can have this ready for you.

We also do not have a paper catalogue, although a catalogue on the face of it, some might say is just the same as an internet site!

Holisticshop.co.uk was founded in 2000 by Brett Almond. He was manager of a complimentary medicine practice in Norwich and went part time in March 2000 to start work on the dream of Holisticshop.co.uk. By August he began to realise that it was pulling him apart energetically to be doing the two jobs simultaneously. So he took the bold step of leaving full time employment before Holisticshop.co.uk was actually launched. This was in August 2000. On September 2nd 2000 Holisticshop.co.uk went live on the internet and was open for business.

This was right in the middle of the dot com "boom and bust" when many internet businesses were going bankrupt. What would happen is an internet company would attract investors who would pay hundreds of thousands or sometimes millions of pounds for a share in that internet company. The company would then be cash rich and would get grand premises, spend lots on advertising, get lots of staff based on a projection of future turnover. This projection was based on the internet and their website taking off very quickly as a shopping medium. When the shopping revolution proved to be more of a gradual growth, the internet companies projections were way off the mark and this quite often lead to spectacular failures like the now infamous boo.com, where the company had spent way too quick and simply didn't have the sales to keep it in operation.

Holisticshop.co.uk didn't go down the investment route. It was started as a one man band. Growth was gradual and hard won. Now sometime later Holisticshop.co.uk is solvent, still is 100% privately owned and has business premises and a number of staff who are all committed to the cause of keeping our customers happy and running a really useful website.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We do not pass you details onto any other companies or third parties.

The type of information we will collect about you includes:

• Your Name
• Address
• Phone Number
• Email Address
• Credit / Debit Card Details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly. The personal information which we hold will be held securely in accordance with our internal security policy. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us at admin@holisticshop.co.uk.